Return & Refund Policy for ActiveDesignTX.com
Introduction
At ActiveDesignTX.com, customer satisfaction is our top priority. We understand that there may be times when you need to return an item. This Return & Refund Policy outlines the process for returns, exchanges, and refunds to ensure a smooth and hassle-free shopping experience.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Condition: The item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels attached.
- Timeframe: Returns must be requested within 30 days of receiving the order. Unfortunately, after 30 days, we cannot process returns or exchanges.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided when requesting a return.
2. Non-Returnable Items
Certain products are not eligible for returns, including but not limited to:
- Perishable goods (e.g., food, flowers, newspapers).
- Custom-made or personalized items.
- Intimate or sanitary items, such as underwear or swimwear.
- Downloadable software or digital content.
- Gift cards.
- Items damaged or missing parts for reasons not due to our error.
Some additional items may also be marked as non-returnable on their product page.
3. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: After we receive your request, we will send you detailed return instructions, including a return authorization number (RMA) and the return shipping address.
- Ship Your Return: Pack the item securely and send it back using a trackable shipping method. You are responsible for return shipping costs, which are non-refundable.
4. Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund:
- Approved Refunds: If approved, a refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be issued for items not in their original condition, damaged, or missing parts not due to our error.
- Late or Missing Refunds: If your refund hasn’t posted, please check your bank account and contact your credit card company. If you’ve done this and still haven’t received the refund, contact us at [email protected].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with the details, and we will guide you through the process.
6. Return Shipping Costs
You are responsible for paying the shipping costs when returning an item. Shipping fees are non-refundable, and if a refund is approved, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected]. Include your order number, a description of the issue, and, if possible, photos of the damaged item. We will resolve the issue promptly, including offering a replacement or a full refund.
8. Cancellations
Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled. To request a cancellation, contact us as soon as possible at [email protected]. If the order has already shipped, you must follow the return process once the item arrives.
9. Contact Information
If you have any questions or concerns about our Return & Refund Policy, please reach out to us at:
Email: [email protected]
Website: ActiveDesignTX.com
Our customer service team is ready to assist you with any inquiries regarding returns, refunds, or exchanges.
