Shipping Policy for ActiveDesignTX.com
Introduction
Welcome to ActiveDesignTX.com! We are committed to providing a seamless shopping experience, which includes clear and detailed information about our shipping policies. Please review our Shipping Policy to understand how we process and deliver your orders.
1. Order Processing Time
Once your order is placed on ActiveDesignTX.com, it will be processed within 1-2 business days. Orders are processed only on business days (Monday through Friday, excluding holidays). You will receive a confirmation email once your order is successfully processed and ready for shipment.
2. Shipping Methods and Delivery Times
We offer several shipping options to accommodate your needs. The available methods and estimated delivery times will be shown at checkout based on your location and order details. Here are our standard shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days after processing.
- Expedited Shipping: Estimated delivery within 2-3 business days after processing.
- Express Shipping: Estimated delivery within 1-2 business days after processing.
Please note that delivery times are estimates and may vary due to your location, shipping carrier, or other factors beyond our control. While we aim for prompt delivery, ActiveDesignTX is not liable for delays caused by carriers or external factors.
3. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping fees will be displayed at checkout before you finalize your purchase. We may offer free shipping promotions, which will be clearly indicated on our website during the promotional period.
4. International Shipping
ActiveDesignTX.com proudly offers international shipping to various countries. Please note the following for international orders:
- Customs and Duties: International shipments may incur customs fees, duties, or taxes in the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office before placing an order.
- Delivery Times: International delivery times typically range from 7-21 business days but may vary due to customs procedures and other delays beyond our control.
5. Order Tracking
After your order has been shipped, you will receive a shipment confirmation email with your tracking number(s). You can track your order via the link provided in the email or directly on the carrier’s website. Please allow up to 24 hours for tracking information to update.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or local regulations. These restrictions will be noted on the product page, and such items may not be eligible for specific shipping methods or destinations. ActiveDesignTX reserves the right to cancel orders that cannot be shipped to the provided address.
7. Lost or Damaged Packages
We work hard to ensure your order arrives safely. If your package is lost or damaged during shipping, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to resolve the issue and may provide a replacement or refund if necessary.
8. Incorrect Shipping Information
Please ensure that your shipping address and contact details are correct when placing your order. ActiveDesignTX is not responsible for shipments sent to an incorrect or outdated address provided by the customer. If you realize you’ve made an error, contact us immediately at [email protected], and we will do our best to assist. However, we cannot guarantee changes can be made once an order is processed.
9. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us:
Email: [email protected]
Website: ActiveDesignTX.com
Our customer service team is here to assist you and will respond promptly to your inquiries.
